A friend, who's a Globe user, texted me this question/issue. Every time my friend checks her cellphone's load balance, she gets a text message from Globe that says, for example:
"Hi! Your load balance as of 10/22/2018 11:00 AM is 30.00, valid till 10/20/2019 12:00 AM. You have 0 texts to all networks. Thanks!"
Notice that Globe's text message says "valid till 10/20/2019 12:00 AM." But "10/20/2019 12:00 AM" is the date and time when my friend loaded her cellphone!
Any Globe user can verify this: (1) Load your cellphone and check the date and time based on the confirmation text message from AutoLoadMax. (2) Check your load balance by texting BAL to 222. (3) Globe will send a text message that says your load balance is "valid till" the day and time that you bought your load!
As far as I know, the current NTC rules provide that a load is valid for at least 15 days. My friend said that previously, Globe's text message would say: "Your load is valid till ..... (15 days from the time you bought your load)."
My friend wants to ask: Doesn't Globe know the difference between "valid till" and "valid from"?
Besides the grammatical issue, there's also a misleading (contradictory) issue in Globe's text message: How can her load balance "as of 10/22/2018 11:00 AM" be "30.00" when it is only "valid till 10/20/2019 12:00 AM"? What Globe seems to be saying is that her load has already expired.
